Product & Ingredient FAQ's:
Below are some of are common questions about our products and their ingredients:
Are Buy a Bar Give a Bar allergen free?
Our bakery is a nut-free zone, perfect for cookie lovers with nut allergies! So for allergy-dodging daredevils, Buy a Bar Give a Bar says "buh-bye" to the 6 top allergens; peanuts, tree nuts, eggs, dairy, crustaceans, and fish.
Is Buy a Bar Give a Bar Kosher?
Yes! Our delightful treats are certified OU-D Kosher, so you can indulge with peace of mind.
How long do the bars stay fresh?
The “Best By” date on the package is your guide. If you resist eating them in one week (we dare you!), just don’t open each bar until you want one.
How large is a serving?
Each bar is 1.5oz perfect for a snack, anytime.
Shipping & Returns FAQ's:
Below are some common questions about shipping, returns, and exchanges:
Do you offer free shipping?
Absolutely! We provide free shipping on all orders!
When will I receive my order?
Most orders ship within 24 hours and should arrive in 3-4 days. However, delays may occur due to traffic, weather, or unexpected events (planes, trains, and postal magic included!).
Can I ship to multiple locations in the same order?
At this time, each order ships to one address only. For multiple destinations, consider placing separate orders—shopping champions, your moment awaits!
What if my order is delivered damaged or the wrong flavors were sent?
Oh no! If your bars are having a bad day or you receive the wrong flavor, we’ll send replacements ASAP. Just contact us, and we’ll make things right!
Do you accept returns?
Unfortunately, we don’t accept returns since our Buy a Bar Give a Bar are perishable. But if there’s a mistake with your order, reach out, and we’ll happily send new ones your way.
Do you ship to PO Boxes?
Sorry, we don’t currently ship to PO Boxes—please provide a valid street address.
Do you ship outside the US?
Not yet, but we’re working on it. Stay tuned!
Customer Service FAQ's:
Below are some common questions related to Customer Service:
How do I contact you?
Got a question? We’re all ears (and cookies)! Drop us an email at babgab@thecookiedepartment.com or give our Cookie Customer Care team a call at 646-568-5657. We’re here Monday through Friday, 9am - 5pm PST, ready to talk all things cookies!
Can I change my order?
Once your order is packed and shipped, we can’t make changes. But on the bright side, your Buy a Bar Give a Bar are already on their way to you!
Can I buy Buy a Bar Give a Bar cookies at my local store?
Not yet—but we’re working hard to make that happen! In the meantime, you can always order directly from our website.
Do you offer discounts?
We love surprising our customers! Keep an eye on your inbox for special offers and deals that pop up now and then.
Can I buy ‘Buy a Bar Give a Bar’ wholesale or in bulk?
Absolutely! For bulk or wholesale orders, reach out to us directly—we’d love to help you stock up or cater that next cookie party!
Where is Buy a Bar Give a Bar made?
Proudly baked in the USA!
How does Buy a Bar, Give a Bar work?
It’s simple! Every time you purchase a Buy a Bar, Give a Bar product on our website, we donate the exact same number of bars to our Bar Bank, which provides nourishment to those in need through our Food for Thought initiative. Plus, when you buy any of our other products—Fully Functional Cookies, Snack Yums, or Crispy—a portion of those sales also supports the program, ensuring even more bars reach the people who need them most.
How do I know that the bars will reach the people who need them most?
We’ve partnered with Farmlink to ensure that our donations are given to Feeding America Member food banks. Through our Food for Thought initiative, we work with trusted organizations to make sure every donated bar reaches those who need them most.
Subscriptions FAQ's:
Below are some common questions about how subscriptions work and how to manage your account.
Does subscribing give me an ongoing discount?
Yes! Subscribing to Buy a Bar Give a Bar unlocks exclusive discounts, so you can snack like royalty while saving and helping others.
Can I make changes, pause or cancel my subscription?
Absolutely! Manage your subscription anytime—whether you need a snack break, want to add more bars, or just need to adjust your delivery schedule.
How often will I receive a shipment of Buy a Bar Give a Bar?
It’s up to you! Choose the delivery frequency that works best—whether it’s a weekly snack fix or a monthly bar binge, we’ve got you covered.